Return + Refund Policy
We strive to love + serve our customers by providing an outstanding customer
service experience before, during + after the purchase of our goods.
Our products are custom created just for you + as such, all sales are final.
Our products are custom created just for you + as such, all sales are final.
Refunds will not be issued + unfortunately, we do not accept returns,
exchanges or cancellations due to the on-demand production of our goods.
However, if you have an issue with your order, we're here to help! We
However, if you have an issue with your order, we're here to help! We
guarantee the quality of our products + if you've received a damaged item or
there's a concern about your order, we're more than happy to help. Please send
us a photo of the damaged item with a short description of the issue to
support@pecanstreetcookieco.com + we'll work with you to resolve the issue.
Thank you for being our valued customer! We are so grateful for the pleasure
Thank you for being our valued customer! We are so grateful for the pleasure
of serving you + hope we meet your expectations in every way!