Terms of service
Last Updated: February 23, 2026
Overview
Welcome to Pecan Street Cookie Co.
These Terms of Service (“Terms”) outline the rules and expectations for using our website, purchasing our products, and engaging with us online. By accessing or using our site, you agree to these Terms in full. If you do not agree, please discontinue use immediately.
This website is owned and operated by Pecan Street Cookie Company, LLC, a Texas limited liability company based in Austin, Texas.
We may update these Terms from time to time. When we make changes, we’ll update the “Last Updated” date at the top of this page. Your continued use of our site after any updates means you accept those changes.
Eligibility + General Use
You must be at least sixteen (16) years of age to use our website or make a purchase. Use of our site and products is at your own risk. We work hard to maintain a secure, reliable experience, but we can’t guarantee uninterrupted access or error-free operation.
Intellectual Property
All images, text, designs, graphics, product designs, and creative content on this site are owned by or licensed to Pecan Street Cookie Company, LLC. This includes, but isn’t limited to:
- Cookie cutter designs
- STL files and digital templates
- Product photography + branding
- Artwork, packaging, and marketing materials
These materials are protected under U.S. and international copyright, trademark, and intellectual property laws.
You may:
- Access and use our products for your personal, non-commercial use
- Download or print materials for your own use (if applicable)
- Share or credit our content only with prior written permission and proper attribution to © Pecan Street Cookie Co.
You may not:
- Reproduce, resell, or redistribute our physical or digital products
- Claim ownership of our designs, content, or brand identity
- Use our name, logo, or likeness without written consent
- Repackage, alter, or remix our digital files for resale or redistribution
If you’d like to use any of our content or designs, please email support@pecanstreetcookieco.com for permission.
We take intellectual property protection seriously and reserve the right to enforce these Terms to the fullest extent of the law.
Digital Product License
All digital products, including STL files, templates, and downloadable resources, are licensed for personal use only unless otherwise stated in writing. You may not share, sell, or redistribute these files in any format.
Violations of this license may result in account termination and/or legal action.
User-Generated Content
We love seeing what you create with our products!
By submitting or sharing photos, comments, reviews, or other materials with us - whether through email, our website, or social media - you grant Pecan Street Cookie Co. a non-exclusive, royalty-free license to display, share, or feature that content on our website, marketing materials, and social media channels, with credit when applicable.
By tagging @pecanstreetcookieco or using our branded hashtags, you consent to us featuring your content in a way that celebrates your creativity while showcasing our products.
Please don’t submit anything unlawful, abusive, or that violates another person’s rights. We reserve the right to remove or refuse content at our discretion.
Payments + Security
We process all payments securely through trusted third-party providers such as Shopify Payments, Stripe, or PayPal.
We do not store full credit card information on our servers. By making a purchase, you agree to the respective terms and privacy policies of these payment processors.
It’s your responsibility to protect your login credentials and keep your account information secure.
Product Availability + Pricing
We reserve the right to modify or discontinue products at any time without notice. Prices and shipping rates are subject to change at any time.
While we do our best to keep everything accurate and up to date, we occasionally experience inventory or fulfillment delays. If that happens, we’ll notify you by email and work to resolve it quickly.
Affiliate + External Links
From time to time, our website may include affiliate links to products or services we recommend. If you click on an affiliate link and make a purchase, we may earn a small commission - at no extra cost to you.
We only link to products or services we truly believe in, but we’re not responsible for the content or policies of external websites.
Assumption of Risk
By using our website and purchasing our products (physical or digital), you acknowledge that you do so at your own risk. We make no guarantees regarding outcomes, results, or suitability of our products for specific purposes.
Technology + Errors
We make every effort to provide accurate information and a smooth online experience, but we can’t promise our site will always be error-free or uninterrupted.
If you spot a mistake, please email us at support@pecanstreetcookieco.com and we’ll correct it promptly.
Disclaimer of Warranties
Our website and products are provided “as is” and “as available.” We make no warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
We’re not responsible for any damages or losses resulting from:
- Use or misuse of our website or products
- Errors, omissions, or outdated information
- Technical failures or site interruptions
- Unauthorized access or use of your information
Indemnification + Limitation of Liability
You agree to indemnify and hold harmless Pecan Street Cookie Company, LLC, its owners, employees, and affiliates from any and all claims, damages, or expenses (including attorney’s fees) arising from your use of our website or products.
In no event shall our total liability exceed the amount you paid for the product(s) in question.
Termination
We reserve the right to suspend or terminate access to our website, digital content, or services at any time if we believe you have violated these Terms or engaged in unlawful or harmful activity.
Accessibility
We’re committed to making our website accessible to all users. If you experience difficulty accessing any content, please contact us at support@pecanstreetcookieco.com for assistance.
Governing Law
These Terms of Service and all related policies are governed by the laws of the State of Texas, without regard to its conflict of law principles. Any disputes will be handled exclusively in the courts of Travis County, Texas.
Entire Agreement
These Terms of Service, along with our Privacy Policy, Shipping Policy, Copyrights + Intellectual Property Rights, DMCA Policy and Return + Refund Policy, represent the full agreement between you and Pecan Street Cookie Co. regarding your use of our website and purchase of our products.
Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining sections will remain in full effect.
Contact Us
Questions about these Terms of Service?
Email: support@pecanstreetcookieco.com