Privacy policy

Last updated: February 23, 2026

This Privacy Policy explains how Pecan Street Cookie Company, LLC (“Pecan Street Cookie Co.,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website, online store, or social channels (collectively, the “Services”). It also describes your rights and how you can control your information.

By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in three main ways: directly from you, automatically through cookies and pixels, and from third parties that help us run our business.

A. Information you provide to us

• Name, email address, phone number, and mailing/billing address
• Order details and payment information (handled securely by our payment processors)
• Account details, preferences, and communication history
• Messages, product reviews, or customer service interactions

B. Information we collect automatically

• IP address, browser type, and device information
• Pages viewed, products added to cart, and referring URLs
• Interactions with our site, emails, or ads (via cookies, pixels, and analytics tools)

C. Information from other sources

• Social media platforms
• Email marketing platforms
• Analytics providers
• Advertising networks

2. How We Use Your Information

We use your information to:

• Provide and deliver products and services you purchase
• Process payments, refunds, and customer support requests
• Communicate with you about orders, updates, and promotions
• Personalize your shopping experience and recommend relevant products
• Analyze traffic, improve performance, and enhance our site
• Prevent fraud and maintain security
• Comply with applicable laws

We do not sell personal information for money. We may “share” limited information (like cookies or hashed identifiers) with our advertising partners to show relevant ads — you can opt out at any time (see Section 8).

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to understand how our website is used and to improve your experience. These may include:

• Essential cookies – required for site functionality (e.g., cart, checkout).
• Analytics cookies – to understand site usage (Google Analytics 4).
• Functional cookies – to remember preferences or login details.
• Advertising cookies – to deliver relevant ads and measure campaign performance (Meta, Pinterest, TikTok, YouTube, Google Ads).

You can manage your preferences anytime using our Cookie Preferences or your browser settings.

We also honor Global Privacy Control (GPC) signals where required by law.

4. Payment Processing

We use trusted third-party payment processors, including Shopify Payments, Stripe, and Intuit.

Your payment details are encrypted and handled directly by these processors. We do not store full card numbers or sensitive payment data.

Please refer to their respective privacy policies for details on how they handle your information.

5. How We Share Information

We only share personal information when necessary to operate our business or when required by law.

We may share information with:

• Service providers that assist with website hosting, order fulfillment, email delivery, analytics, and marketing (Shopify, Seguno, Google, Meta, Pinterest, TikTok).
• Legal or regulatory authorities to comply with obligations or respond to lawful requests.
• Business transfers in connection with a merger, sale, or reorganization of our company.

We require all service providers to handle your information securely and only for the purposes we authorize.

6. Data Retention

We keep personal information for as long as necessary to provide our Services, comply with our legal obligations, and resolve disputes.

For example:

• Order + tax records: 7 years
• Marketing contacts: until you unsubscribe or after 24 months of inactivity
• Analytics data: 14–26 months (depending on provider)

When no longer needed, we delete or de-identify your data.

7. Your Rights

Depending on where you live, you may have rights under your state's consumer privacy laws, including but not limited to the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your information
• Opt out of “sale,” “sharing,” or targeted advertising
• Limit the use of sensitive personal information (we do not collect any sensitive data at this time)
• Appeal a decision if we deny your request

To exercise your rights:

Submit a request to support@pecanstreetcookieco.com.

We’ll verify your identity and respond within the time allowed by law.

You can also opt out of targeted advertising or cookie-based data sharing via the Your Privacy Choices link in our footer or through your browser’s Global Privacy Control (GPC) signal.

We do not knowingly sell or share personal information of consumers under 16 years of age.

8. Email Marketing

If you join our mailing list, we’ll send occasional updates, offers, and cookie inspiration.

You can unsubscribe anytime by clicking “Unsubscribe” at the bottom of any email.

We may retain a record of prior subscribers for legal or administrative purposes.

9. Security

We use administrative, technical, and physical safeguards to protect your personal information.

No method of transmission over the Internet is 100% secure, but we take all reasonable steps to prevent loss, misuse, or unauthorized access.

10. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect their information.

If you believe a child has provided personal data to us, please contact us so we can delete it.

11. International Visitors

Our servers are located in the United States.

By using our site, you consent to the transfer of your information to the U.S. and the processing of that data as described in this Policy.

We use appropriate safeguards for any international data transfers (such as the EU-U.S. Data Privacy Framework and Standard Contractual Clauses, where applicable).

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The “Last updated” date at the top will reflect the most recent version.

By continuing to use our site after updates, you agree to the revised terms.

13. Contact Us

Pecan Street Cookie Company, LLC

Email: support@pecanstreetcookieco.com